Privacy Policy

At greatsedus ("we," "us," or "our"), we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, process, use, and share information when you browse greatsedus.com (the "Site"), purchase our collectible figures and related merchandise, or engage with our customer support and services.
By accessing our Site or using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We gather different categories of data to deliver, improve, and personalize your figure collecting experience:

Personal Information

Information you voluntarily provide when you:
  • Create a user account
  • Place pre-order or in-stock orders
  • Reach out to customer support
  • Subscribe to new arrival and restock newsletters
  • Save items to your wishlist
  • Join collector giveaways or exclusive events
Examples include: full name, email address, contact number, shipping and billing addresses, payment details, order history, pre-order reservation records, wishlist items, and any messages you share with our team.

Technical & Usage Data

When you visit our Site, we may automatically collect:
  • IP address
  • Browser type and version
  • Device operating system
  • Pages and figure product pages you view, plus time spent on each section
  • Search queries for specific characters or series
  • Shopping cart contents and referral source
This data helps us optimize Site functionality, refine our product catalog, and deliver a more tailored collecting experience.

2. How We Use Your Information

We may use your information for the following purposes:
  • Process and fulfill all in-stock orders, pre-order reservations, exchanges, and refund requests
  • Send order status updates, pre-order release notifications, shipping confirmations, and customer support responses
  • Deliver personalized figure recommendations, restock alerts, and exclusive offers based on your collection preferences
  • Enhance our figure product lineup, Site performance, and overall customer service
  • Send promotional newsletters, new launch announcements, and collector event updates (only if you have opted in)
  • Detect fraudulent transactions, secure our platform, and prevent unauthorized purchases
  • Comply with applicable legal requirements and regulatory obligations
We never sell, rent, or lease your personal information to third parties for commercial purposes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to elevate your shopping and collecting experience:
  • Preserve your login credentials and site preferences, including your collection interest settings
  • Retain items in your shopping cart and wishlist across browsing sessions
  • Analyze browsing patterns to improve our Site navigation and product categorization
  • Display personalized figure recommendations and relevant promotional content
You can manage or disable cookies through your browser settings. Please note that turning off cookies may impact core Site features, such as maintaining your cart and wishlist.

4. Data Sharing and Disclosure

We may share your information only in the following circumstances:

Trusted Service Providers

Third-party vendors that support our daily operations, including payment processors, shipping carriers, email service providers, web analytics platforms, and fulfillment partners that assist with figure packaging and quality inspection. All providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.

Legal and Compliance Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect the legal rights, property, and safety of greatsedus, our customers, or the public.
We will never share your personal data for unrelated third-party marketing purposes unless required by law.

5. Your Privacy Rights

You have the following rights regarding your personal information:
  • Access, review, or update your account information and collection preference settings at any time
  • Opt out of marketing and promotional emails using the unsubscribe link included in every message
  • Request deletion of your account and associated personal data (subject to mandatory legal retention periods)
  • Request a copy of all personal data we hold about you
To exercise these rights or submit a privacy request, contact us at:
  • Email: service@greatsedus.com
  • Phone: 
    00852-6076371

6. Children's Privacy

Our Site and collectible figure products are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that we have inadvertently collected data from a child under 13, please contact us immediately, and we will take prompt steps to delete the information.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. This includes encryption of payment data, secure server storage, and regular security audits. However, no method of online data transmission or electronic storage is 100% secure, and we cannot guarantee absolute data security.

8. International Site Visitors

If you access our Site from outside the United States, your personal information may be transferred to, stored, and processed within the U.S. Your continued use of the Site constitutes your agreement to this transfer, which will be conducted in compliance with applicable data protection laws.

9. Updates to This Privacy Policy

We may revise and update this Privacy Policy periodically as our business, product lineup, and services evolve. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this page regularly to stay informed about our privacy practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data rights, please reach out to us:
  • Email: service@greatsedus.com
  • Phone: 
    00852-6076371
  • Address: 
    442 Fuk Cheung Street, Kowloon City District, Hong Kong