Return & Refund Policy

1. Order Cancellation

greatsedus accepts order cancellations under the following terms:

Unpaid Orders

If your order has not been paid, you may cancel it directly through your account or contact our support team for assistance.

Paid In-Stock Orders

Fully paid orders for in-stock collectible figures may be canceled within 48 hours of placement for a full refund. Once an order has entered fulfillment processing or been dispatched, cancellation is no longer available.

Pre-Order Items

Pre-order cancellations are accepted only before the official order cutoff date stated on the product page. Once the cutoff period passes, pre-orders cannot be canceled as production arrangements have been finalized.
To cancel a paid order, please contact us as soon as possible at service@greatsedus.com.

2. Return & Exchange Policy

greatsedus offers a 30-day return and exchange policy, counted from the date you receive your package.

Return Eligibility

To qualify for a return:
  • For personal reason returns: The figure must remain factory-sealed, unopened, and in mint original condition with all retail packaging, accessories, and inserts fully intact.
  • For product issue returns: For defective items, shipping damage, or incorrect shipments, you may submit a request within 30 days of delivery even if the package has been opened.
  • Valid proof of purchase is required for all return requests.
  • Items returned without prior written approval will not be accepted for processing.

3. How to Request a Return or Exchange

Please email service@greatsedus.com with the following information:
  • Your full order number
  • The specific figure(s) you wish to return or exchange
  • A clear description of the return reason
  • Clear photos of the outer shipping box, product packaging, and the defective or damaged component (for quality-related requests)
Once your request is approved, we will provide the official return shipping address. Please ship the item back within 7 days of approval and share the return tracking number with our team for follow-up.

4. Return Shipping Costs

Customer Responsibility

If the return is initiated for personal reasons (such as change of mind, wrong character selected, or no longer wanted), the customer is responsible for all return shipping fees.

Estimated return shipping cost ranges from €3 to €10 per item, depending on package weight and destination location.

Merchant Responsibility

If the item arrives with manufacturing defects, shipping damage, or does not match your order, greatsedus will cover all return shipping costs and arrange a free replacement or full refund at your preference.

5. Refund Process

Once we receive and complete a full inspection of the returned item:
  • Refunds will be issued to your original payment method within 5 business days.
  • A confirmation email will be sent immediately after processing.
  • The actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

Refund Deductions

Partial refunds may be applied in the following cases:
  • The returned figure or its original packaging shows signs of misuse, improper handling, or customer-caused damage
  • Original accessories, inserts, or retail packaging are missing or severely damaged
  • The item is returned without prior approved authorization

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe:
  1. Recheck your payment account, as processing times vary across financial institutions.
  2. Contact your bank or credit card provider, as there may be a pending processing period before the refund posts.
  3. If the issue remains unresolved after 10 business days, email us at service@greatsedus.com for assistance.

7. Contact Us

For all cancellation, return, refund, or order-related inquiries:
  • Phone: 
    00852-6076371
  • Email: service@greatsedus.com
  • Return Address: 
    442 Fuk Cheung Street, Kowloon City District, Hong Kong