Shipping Policy

Thank you for shopping with greatsedus! We understand how eager collectors are to receive their pieces, so we prioritize fast, secure, and reliable delivery for every order. Please review the details below for processing timelines, shipping options, tracking, and delivery guidelines.

Order Processing

All in-stock collectible figure orders are typically processed and packed within 1–3 business days after payment is confirmed. Every order is packaged with reinforced protective padding to prevent damage during transit.

During high-volume periods such as holiday sales, new release drops, or peak shopping seasons, processing may take 1–2 extra business days. You will receive a shipping confirmation email as soon as your order leaves our warehouse.

Please note: Pre-order items will be processed and shipped on the official release date specified on the product page.

Shipping Methods & Delivery Times

greatsedus offers multiple shipping options to fit your needs:
  • Standard Shipping (USA)

    Estimated delivery: 3–7 business days. Carrier selection varies based on your delivery location and package size.
  • Expedited Shipping

    Estimated delivery: 2–4 business days. Available at checkout for an additional fee.
  • International Shipping

    Estimated delivery: 7–21 business days. Timeline varies by destination country, local customs clearance speed, and import regulations for collectible goods.
All delivery times are estimates and begin on the shipment date, not the date your order is placed.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:
  • Your destination address
  • Package weight and dimensions (varies by figure scale and quantity)
  • Your selected shipping method
Occasionally, shipping rates may adjust slightly due to carrier pricing updates. Any unexpected additional charges will be communicated to you in advance before your order is processed.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a unique tracking number. You can enter this number on the carrier’s official website to monitor your package’s status and delivery progress in real time.

If you do not receive tracking information within 3 business days of placing your order, please contact us at:
  • Email: service@greatsedus.com
  • Phone:
    00852-6076371

    Our support team is happy to assist.

Shipping Restrictions

Some items may be subject to shipping limitations due to:
  • Oversized or overweight packages (common for 1/4 scale statues and large diorama sets)
  • Country-specific import regulations for resin collectibles and toy products
  • Carrier service limitations in remote regions
If your order cannot be shipped to your provided address, we will contact you promptly with alternative solutions or arrange a full cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local sales taxes upon arrival in your country.

These charges are not included in the product price or shipping cost at checkout, and are the sole responsibility of the customer. We recommend reviewing your country’s import rules for collectible figurines before placing your order.

Delivery Issues

Delayed Delivery

If your order has not arrived within the estimated timeframe:
  1. Check your tracking number for the latest status updates or delivery attempt notices
  2. Confirm the shipping address you provided at checkout is complete and accurate
  3. Contact our support team if you need further assistance

Lost or Damaged Packages

If your shipment is confirmed lost by the carrier, or if your figure arrives damaged:
  • Keep all original shipping packaging and product boxes intact
  • Take clear photos of the outer shipping box, inner packaging, and the damaged item
  • Contact us within 7 days of delivery with your order number and the photos

    We will coordinate directly with the carrier to resolve the issue promptly and arrange a replacement or full refund at your preference.

Contact Information

For all questions about shipping, delivery, or order tracking:
  • Email: service@greatsedus.com
  • Phone: 
    00852-6076371
  • Address: 
    42 Fuk Cheung Street, Kowloon City District, Hong Kong

Final Notes

greatsedus is committed to delivering a smooth and secure unboxing experience for every collector. If you have special shipping requests, please contact us before placing your order, and we will do our best to accommodate your needs.